IT Support Engineer – Server – Windows server, O365, AD, Network – Cisco, Vmware, cloud Permanent

IT Support Engineer – Server – Windows server, O365, AD, Network – Cisco, Vmware, cloud – London – Perm – £32k

My client – within Professional services – are seeking an IT Support Engineer to join their team. This is a new role where you will be supporting and installing client’s infrastructure, network and working on new Infrastructure projects.

Duties include:

• Resolving technical issues passed from service desk
• Attend client sites to support and install new infrastructure
• Windows server support
• Supporting VMware/Hyper V
• Supporting AWS, Azure
• Administration of key IT functions, including but not limited to, AD, GPO’s, DHCP, DNS and AV.
• Being a key member of the team in the planning and execution of IT projects.
• Firewall administration and overall client network security with the Network Security Specialists.
• Providing network support – installing and configuring Switches, Routers etc
• Being the point of escalation for user support requests delivered via our service desk ticketing.
• Documenting processes and procedures and helping to review and enhance existing documentation.
• Deploying patches on hardware/software/networks/environments as well as supporting the architecture and integration of technical solutions.
• Maintaining our high standards in ISO 27001 as well as Cyber Essentials Plus accreditation.

Looking for candidates with similar experience with the following:

• Proven 2nd and 3rd line infrastructure support
• Windows 10, macOS and Office 365 suite.
• Microsoft Azure and Amazon Web Services – ideally
• Microsoft Office 365 platforms (SharePoint, Exchange, AAD).
• Microsoft Hyper V and or VMware – ideally
• Windows Server 2008 R2, 2012 R2, 2016, 2019.
• VPN technologies.
• Network components, network operating systems and computer hardware components.
• Network troubleshooting- Basic and/or advanced connectivity testing and Firewall knowledge.
• Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software.
• Domain controllers, Active Directory Management, DHCP, DNS, Replication.
• WDS and other deployment tools.
• Microsoft Intune or other MDM tools.
• SIP/IP phone systems.
• Performing daily system checks, Servers, backups, and Firewall monitoring.
• Demonstrable documentation skills (reports, policies, procedures, workflows).
• Ideally ITIL Certified
• CCNA – Ideally

The company offer excellent benefits, training and career progression

IT Support Engineer – Server – Windows server, O365, AD, Network – Cisco, Vmware, cloud – London – Perm – £32k